20/20 Insight GOLD Survey Library

A major feature of 20/20 Insight GOLD is the Survey Library, which contains over 1,000 survey items in more than 140 categories. These may be used verbatim or customised to fit the requirements of your organisation.

Go to Survey Categories to download this page for future reference.

The Survey Library includes the following categories :

INDIVIDUAL FEEDBACK SURVEY AREAS

1. Executive Leadership

Developing Executive Skills, Gathering Corporate Intelligence, Strategic Planning & Communicating Vision and Direction, Focusing on Customers, Championing Innovation, Promoting Ethics, Communicating Effectively, Building Relationships, Promoting Internal Communication, Decision Making, Leading Change, Directing and Inspiring Action, Supporting Quality, Developing Leadership, Deploying Organisation Assets, Supporting the Community

2. Team Leadership

Teambuilding, Encouraging Innovation, Decision Making, Planning, Delegating, Observing, Performance Coaching, Performance Management

3. Personal Leadership

Leading by Example, Team Cooperation, Effective Meetings, Innovative Problem Solving, Feedback, Listening, Dialogue, Resolving Conflict

4. Collaborative Consulting

Business Needs, Contract Agreement, Fact Finding, Interpersonal Skills, Professional Expertise, Recommending Alternatives, Leading Change, Project Evaluation

5. Trainer or Instructor

Analysing Training Needs, Developing Training, Delivering Training, Evaluating Training, Technical Mastery, Training and Development Services

6. Sales Management

Coaching, Delegation, Profit Mentality, Initiative, Answering Objections, Customer Relations, Account Penetration, Practical Intelligence, Analytic Ability, Teamwork, Political Acumen, Visioning, Communicating

7. Salesperson Skills

Sales Planning, Sales Administration, Building Customer Relationships, Determining Customer Needs, Creating Customer Solutions, Presenting Customer Solutions, Facilitating Sales Agreement, Managing Sales Accounts, Building Internal Company Relationships, Increasing Sales Effectiveness

8. Administrative Staff

Appointment Coordination, Manager Support, Managing Office Technology, Meeting Preparation and Coordination, Office Communication, Office Organisation, Problem Solving, Professional Behaviour, Professional Development, Supporting Multiple Managers, Task and Project Management, Time Management

TEAM AND ORGANISATION SURVEY AREAS

9. Readiness for 360

Feedback Climate, Awareness and Acceptance, Feedback Practices, Development Practices

10. Organisational Climate

Customer Focus and Commitment, Vision, Mission and Goals, Leadership, Management Support, Planning and Scheduling, Performance Management, Work Processes and Procedures, Quality Systems, Information Systems, Rewards and Recognition, Training and Development, Inter-department Relations, Communication, Meetings, Problem Solving, Employee Involvement, Team Management, Diversity, Change Management, job Satisfaction

11. Team Development

Team Technical Competence, Team Interaction, Team Unity, Team Creativity, Team Planning, Team Empowerment, Team Motivation, External Team Relationships

12. Team Effectiveness

Communication, Conflict, Decision Making, Environment,Feedback, Mission/Vision, Performance, Teamwork

13. Project Team

Objectives, Membership, Plans and Schedules, Meetings, Member Relations, Leader Effectiveness, Facilitator Effectiveness, Stakeholder Relations, Resource Management, Results

14. Customer Satisfaction

Customer Focus and Commitment, Trust and Ethical Dealings, Delivery Performance, Product Quality, Pricing and Payments, Sales Representative Capability, Service Quality and Reliability, Service Accessibility Responsiveness, Technical Support, Courtesy and Communication

Go to Survey Categories to download this page for future reference.

The Next Step

For more information about aligning our approach to 360° feedback with the needs of your organisation, please contact us.