Our Full 360 Feedback service

Design

• We design and tailor the questionnaire to the client's specifications, using agreed competencies where they exist, drawing from the survey library within our extensive database of questions, or using a selection from both.
• 15-20 questions is a sufficient number, provided that they cover a full range of important performance and behaviour criteria, as comments are given after each question.
• We agree all of the other variables - the scale, the list of respondents and their relationships, any additional questions, etc. - with the client.
• Significantly, we also agree the reporting back procedure before we start. See Reporting below.
• Respondents or "raters" are drawn from those people who know the recipient or "subject", and should be from a range of different relationships, to achieve a true 360 perspective.
• In addition, each "subject" answers the same questions about himself or herself.

Orientation or Alignment of participants

• We set up "orientation" or "Alignment" sessions for all participants (subjects and raters) to ensure that everyone understands the concept and the procedures. In our experience this increases both the response rate and the quality of responses.

Distribution or Administration

• We upload the questionnaire on to a secure server for on-line responses and can also make it available as a hard copy. In each case detailed instructions are included.
• We collect and collate all the completed feedback, either by downloading or receiving hard copy paper versions. All responses come directly to us, and they remain confidential and anonymous.

Reporting

• We produce an individual report for each participant. The report is tailored to the client's requirements, but invariable includes the averaged numeric ratings, a comparison of the raters' feedback with the subject's own self rating, and all the comments.
• We present and review each report one-to-one with the "subject", off-site and off-line.
• In our view the full report itself should remain confidential. In our one-to-one review we encourage the "subject", having digested the feedback, to produce a personal development plan or action plan to be discussed with his or her manager.

The Next Step

For more information about aligning our approach to 360 feedback with the needs of your organisation, please contact us.

If you are not based in the United Kingdom, please bear in mind that our 360 Feedback service can be largely managed by email and using our Web Response service, so do not be discouraged from contacting us!