20/20 Insight GOLD

20/20 Insight GOLD is the world's most versatile feedback tool. It can be tailored to collect virtually any type of feedback - ideas, thoughts, facts, opinions, ratings, surveys - from any number of people about the performance of an individual, a team, a service function, or even your organisation as a whole.

20/20 Insight GOLD : Applications

For example, the software programme can be configured to support the following applications:

• 360 feedback - collect feedback from up to 10 people, plus a self profile, to facilitate personal development and management training.
• Team effectiveness (or "Team 360") - collect feedback about a complete team, from other teams or customers or individuals, plus the team's self profile, to facilitate team development.
• Course appraisal - collect individual or group ratings and feedback after training programmes
• Customer satisfaction survey - collect opinions of external and internal customers. Evaluate staff operations or internal programs.
• Employee survey - survey employees about key aspects of an organisation's culture or performance.
• Is your organisation ready for 360 feedback?
  There is a "Readiness Survey" within the 20/20 Insight Survey Library that will provide you with a diagnostic tool to gather and assess views in order to assess readiness for 360.
  

20/20 Insight GOLD : Key Features

Flexibility

In a 360 feedback exercise, for example, 20/20 Insight GOLD allows you to customise at all of the steps above :

• the respondents (raters) relationships
• the categories, or groups of competencies
• the competencies (questions, or survey items)
• the scale to be used (more than one, for example performance and importance)
• any supplementary questions
• the report format

Most raters elect to log on to a secure website and respond online. However, paper copies can be distributed and accepted in certain circumstances.

Comments incorporated

20/20 Insight GOLD allows respondents to add feedback comments for every question, or just selected questions. The software collects everyone's comments anonymously, and the report displays them next to each score.

Free Downloads

Our Free Downloads page gives you the opportunity to download a sample 360 report, using the very latest 20/20 Insight version 4, plus best practice guidelines, in pdf format.

The Next Step

For more information about aligning our approach to 360 feedback with the needs of your organisation, please contact us.